Designing a multi-perspective framework for performance measurement in Palestinian banks
Other Title(s)
تصميم إطار متعدد المنظور لقياس الأداء في البنوك الفلسطينية
Dissertant
Thesis advisor
Comitee Members
University
Birzeit University
Faculty
Faculty of Business and Economics
Department
Department of Business Administration
University Country
Palestine (West Bank)
Degree
Master
Degree Date
2017
English Abstract
This research explores the current performance measurement practices in the Palestinian banks.
It also investigates the macro-environment which they operate under, and how it affects their performance measurement approaches.
Based on the findings of this quest, a performance measurement framework is then devised that is in line with the needs of the Palestinian banks and their contextual factors.
A thorough examination of the literature has been undertaken to better understand the field of performance measurement, which clearly suggests that traditional performance measurement that is based on financial measures is no longer sufficient for organizations to be able to compete in modern competitive markets, and that banks should adopt a more comprehensive multi-dimensional performance measurement system that uses both financial and non-financial measures in a relevant manner to the different organizational levels.
Based on this examination, a framework was designed addressing the gaps and needs highlighted in the literature.
In Order to support and further explore any deviations from the literature, an exploratory study was conducted to investigate the current performance measurement practices of the Palestinian banks and the environment which they operate in, and then identify how the findings of this study affect the proposed framework.
The data of this research is collected from seven Palestinian banks and the PMA.
In total, thirteen semi-structured in-depth interviews were held with key officials from the Palestinian banks in the period spanning February 26th through March 28th, 2017.
In conducting the study, this research followed a qualitative exploratory approach using thematic analysis to analyze the collected data.
Main Subjects
No. of Pages
181
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : The Palestinian financial sector.
Chapter Three : Literature review.
Chapter Four : Theoretical framework.
Chapter Five : Research methodology.
Chapter Six : Findings and discussion.
Chapter Seven : Conclusion and recommendations.
References.
American Psychological Association (APA)
Masri, Asim. (2017). Designing a multi-perspective framework for performance measurement in Palestinian banks. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-780054
Modern Language Association (MLA)
Masri, Asim. Designing a multi-perspective framework for performance measurement in Palestinian banks. (Master's theses Theses and Dissertations Master). Birzeit University. (2017).
https://search.emarefa.net/detail/BIM-780054
American Medical Association (AMA)
Masri, Asim. (2017). Designing a multi-perspective framework for performance measurement in Palestinian banks. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-780054
Language
English
Data Type
Arab Theses
Record ID
BIM-780054
