أثر جودة الخدمة المصرفية على رضا العملاء : دراسة حالة بنك البركة فرع 402

الملخص EN

The purpose of this study is to identify the duration of the quality of the banking service (excluding: reliability, dependability, responsiveness, safety, empathy) on the satisfaction of customers in Islamic banks where the study was conducted at the Algerian Bank of Al Baraka Section 402, we designed a questionnaire for this purpose and distributed it to a sample Fit of 120 people, to evaluate the quality of the service from the client's point of view, The main findings of the study showed a correlation between quality dimensions and client satisfaction, which also proved to have a positive impact on customer satisfaction.