أثر الاستعداد للتغيير التنظيمي على خدمات المؤسسات العمومية : المؤسسات العمومية الصحية نموذجا : حالة مستشفى سعد دحلب بجامعة ولاية الوادي

الملخص EN

This study aims to identify the impact of the the change management on the quality of the public service organization especially the application on public health institutions.

To achieve the objective of the study we followed the the case study method by using the descriptive analysis method, where the questionnaire was designed and distributed to the study sample that included (76) the members of the working groups of these institutions.The validation extract (68) valid for statistical analysis of the total questionnaires distributed.

The study concludes a statistically significant effect of the willingness to change service in public health facilities, the study recommended that those institutions wishing to optimize the application of change, Taking into consideration its dimensions so that it is applied and does not pose resistance.