The impact of leadership practices on organizational citizenship behavior : applied study on universities in Gaza strip

العناوين الأخرى

أثر الممارسات القيادية على سلوك المواطنة التنظيمية : دراسة تطبيقية على جامعات قطاع غزة

مقدم أطروحة جامعية

al-Agha, Salam Muhammad

مشرف أطروحة جامعية

Ashur, Yusuf Husayn

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2019

الملخص الإنجليزي

The aim of this study is to disclose the impact of leadership practices on organizational citizenship behavior, using Descriptive-Analytical Approach,to illustrate the impact of five variables (modeling the way , inspiring a shared vision , challenging the process, enabling others to act ,encouraging the heart) on organizational citizenship behavior.

The study is based on a universities in Gaza, which adds caution to generalizability of the result on Palestinian universities.

The study population consists of 941 administrative staff in the three Palestinian universities, (the Islamic University, Al-Azhar University and Al-Aqsa University).

According to the Personnel Affairs Department, the number of administrative staff at the Islamic University was 409, Al-Azhar University in Gaza was 207, and Al-Aqsa University was 325.

The questionnaire, as a tool of data collection was used to gather primary data.

The results of the analysis show that there is a statistically significant impact of two variables of the five variables (modeling the way, encouraging the heart),on the organizational citizenship behavior at level of significance α ≤ 0.05 .

Conclusions & Recommendations: • Attention to guidance, and continuous development; to create employees, and to motivate them to further contribute to overcome obstacles to development, and to develop functional performance.

• Activation of training programs and guidance, to improve the skills of dealing between employees, and the establishment of social relations based on respect and appreciation.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• قطاع غزة
• الجامعات
• القيادة الإدارية
• المواطنة التنظيمية

عدد الصفحات

127

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-912093