The impact of leadership practices on organizational citizenship behavior : applied study on universities in Gaza strip

Other Title(s)

أثر الممارسات القيادية على سلوك المواطنة التنظيمية : دراسة تطبيقية على جامعات قطاع غزة

Dissertant

al-Agha, Salam Muhammad

Thesis advisor

Ashur, Yusuf Husayn

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2019

English Abstract

The aim of this study is to disclose the impact of leadership practices on organizational citizenship behavior, using Descriptive-Analytical Approach,to illustrate the impact of five variables (modeling the way , inspiring a shared vision , challenging the process, enabling others to act ,encouraging the heart) on organizational citizenship behavior.

The study is based on a universities in Gaza, which adds caution to generalizability of the result on Palestinian universities.

The study population consists of 941 administrative staff in the three Palestinian universities, (the Islamic University, Al-Azhar University and Al-Aqsa University).

According to the Personnel Affairs Department, the number of administrative staff at the Islamic University was 409, Al-Azhar University in Gaza was 207, and Al-Aqsa University was 325.

The questionnaire, as a tool of data collection was used to gather primary data.

The results of the analysis show that there is a statistically significant impact of two variables of the five variables (modeling the way, encouraging the heart),on the organizational citizenship behavior at level of significance α ≤ 0.05 .

Conclusions & Recommendations: • Attention to guidance, and continuous development; to create employees, and to motivate them to further contribute to overcome obstacles to development, and to develop functional performance.

• Activation of training programs and guidance, to improve the skills of dealing between employees, and the establishment of social relations based on respect and appreciation.

Main Topic

Business Administration

Topics

No. of Pages

127

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : General introduction.

Chapter Two : Literature review.

Chapter Three : Methodology.

Chapter Four : Results and recommendations.

References.

American Psychological Association (APA)

al-Agha, Salam Muhammad. (2019). The impact of leadership practices on organizational citizenship behavior : applied study on universities in Gaza strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-912093

Modern Language Association (MLA)

al-Agha, Salam Muhammad. The impact of leadership practices on organizational citizenship behavior : applied study on universities in Gaza strip. (Master's theses Theses and Dissertations Master). Islamic University. (2019).
https://search.emarefa.net/detail/BIM-912093

American Medical Association (AMA)

al-Agha, Salam Muhammad. (2019). The impact of leadership practices on organizational citizenship behavior : applied study on universities in Gaza strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-912093

Language

English

Data Type

Arab Theses

Record ID

BIM-912093