واقع رضا العميل عن المؤسسات الخدمية : حالة مؤسسة بريد الجزائر لولاية قسنطينة

الملخص EN

The conflict, those years, between companies in order to achieve competitive advantages is in huge level, in particularly between service companeis which havn’t a storing or touching commodity, so, the customer can not evaluat their goods till he experts them.

In fact, they are in the obligation of working hardly and adjust their services in order to find a way toward their customer minds and achieve their satisfaction, and do not allow them to be customers of competing companies in futur.In this paper, we try to identify the level of customer satisfaction in services companeis in Algeria, we put in focus the Algerie-Post company as a model of research.

We try to find as well the most important points that lead to satisfaction or dissatisfaction of customers.