دور تميز الأداء في كسب رضا العميل : دراسة حالة شركة سونلغاز-ولاية المدية

الملخص EN

The study aims at identifying the role of performance excellence in achieving customer satisfaction, by knowing the nature of the relationship between performance excellence and customer satisfaction in the Electricity and Gas Distribution Company of Medea.

The study community consists of all members of the of the company who have supervisory works or non: supervisory one.

They are 60 members, 51of them respond and only one of them was neglected because he hasn't finished his answer.

To achieve the objectives of the study, we designed a questionnaire and distributed it to the sample for processing using the statistical package for social sciences (Spss) To estimate Jolt the customer's satisfaction on the extent of performance excellence in the organization and ensure the veracity of the tool and stability, the study found recently directed the company towards administrative modernization technologies and e-management company workers geared towards excellence in performance was a positive indication of their satisfaction with their work in the company.