Improving public sector organizations' performance through application of benchmarking : trade benchmarking model, case studies from Dubai public sector organizations

الملخص EN

The purpose of this paper is to examine the relationship between public sector organizations' performance and benchmarking.

This study is based on case study methodology where data were collected from various resources.

The results from Dubai government entities that applied TRADE benchmarking model show that there is a significant impact of benchmarking application on performance improvement.

The first case was the mechanical department of Dubai police that could increase vehicle availability and labor productivity.

The second one was Dubai Municipality that also managed to increase the percentage of purchase requisitions processed within specific period of time.