Effect of tacit knowledge in improving the quality of hotel services : a case study in es-Salam hotel 4 stars in Skikda State
Joint Authors
Source
Issue
Vol. 8, Issue 2 (31 Dec. 2020), pp.104-116, 13 p.
Publisher
University of 20 August 1955 Skikda Faculty of Economic Commerce and Management Sciences
Publication Date
2020-12-31
Country of Publication
Algeria
No. of Pages
13
Main Subjects
Topics
Abstract EN
Tacit knowledge is the personal knowledge that is expressed in a group of distinct capabilities and skills that difficult for competitors to imitate.
It contributes to the continuity of institutions, whether in their productivity or services.
In the light of this, we have studied the extent of the implicit knowledge contribution to improving the quality of the hotel service in ES-Salam hotel Skikda, based on a questionnaire distributed to 44 employees working in all departments.
The study reached a set of results represented that ES-Salem hotel which is interested to developing its tacit knowledge
American Psychological Association (APA)
Awwad, Hasina& Mansuri, Kamal. 2020. Effect of tacit knowledge in improving the quality of hotel services : a case study in es-Salam hotel 4 stars in Skikda State. Economic Researcher Review،Vol. 8, no. 2, pp.104-116.
https://search.emarefa.net/detail/BIM-1007524
Modern Language Association (MLA)
Awwad, Hasina& Mansuri, Kamal. Effect of tacit knowledge in improving the quality of hotel services : a case study in es-Salam hotel 4 stars in Skikda State. Economic Researcher Review Vol. 8, no. 2 (Dec. 2020), pp.104-116.
https://search.emarefa.net/detail/BIM-1007524
American Medical Association (AMA)
Awwad, Hasina& Mansuri, Kamal. Effect of tacit knowledge in improving the quality of hotel services : a case study in es-Salam hotel 4 stars in Skikda State. Economic Researcher Review. 2020. Vol. 8, no. 2, pp.104-116.
https://search.emarefa.net/detail/BIM-1007524
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 115-116
Record ID
BIM-1007524
