The effect of modern information and communication technology on customers' satisfaction in the algerian public institutions. -a study relating to the electronic services quality in the postal telecommunication institutions
Author
Source
Issue
Vol. 8, Issue 13 (30 Jun. 2020), pp.32-57, 26 p.
Publisher
University of 20 August 1955 Skikda Faculty of Economic Commerce and Management Sciences
Publication Date
2020-06-30
Country of Publication
Algeria
No. of Pages
26
Main Subjects
Economy and Commerce
Information Technology and Computer Science
Topics
- Public enterprises
- Algeria
- Communication technology
- Information technology
- Consumer satisfaction
- Web services
Abstract AR
استهدفت هذه الدراسة اختبار العلاقة بين تكنولوجيا المعلومات و الاتصال و رضا العملاء في المؤسسات العمومية و لتحقيق هدف الدراسة تم استخدام برنامج SPSS لاختبار الفرضيات أين خلصت الدراسة إلى وجود أثر موجب و معنوي لعلاقة تكنولوجيا المعلومات و الاتصال مع رضا العملاء ما يعني أن الزيادة في استخدام المؤسسة العمومية للأنترنيت وتوفير الخدمات الإليكترونية يؤدي إلى زيادة الرضا و الولاء في صفوف عملاء المؤسسة كما أن التركيز على الخدمات الإليكترونية الشاملة بكل ترتيباتها و تفاصيلها من أمن و خصوصية و غيرها يساهم بنسبة كبيرة في الحصول على عملاء أوفياء جدد تضمن المؤسسة ولاءهم بالتركيز على مواكبة كل جديد يخص التكنولوجيات الحديثة للمعلومات و الاتصال.
Abstract EN
The study aims to test the relation between communication and information technology and customers satisfaction in public institutions in order to achieve, the aim of it the study has been done by SPSS program to test this hypotheses.
The study concluded that there was a moral and positive impact on the relation between information and telecommunication, which means that the increasing of using internet by the public institution and the provision of electronic services led to increase customers' loyalty and satisfaction.
Moreover, emphasis on comprehensive electronic services with its all arrangements and details (security, privacy…).
Contributes, with a high percentage, to obtain new loyal customers; the institution shall ensure their loyalty by focusing on keeling up all what is new in modern technology of information and communication.
American Psychological Association (APA)
Tartar, Khalid. 2020. The effect of modern information and communication technology on customers' satisfaction in the algerian public institutions. -a study relating to the electronic services quality in the postal telecommunication institutions. Economic Researcher Review،Vol. 8, no. 13, pp.32-57.
https://search.emarefa.net/detail/BIM-1007551
Modern Language Association (MLA)
Tartar, Khalid. The effect of modern information and communication technology on customers' satisfaction in the algerian public institutions. -a study relating to the electronic services quality in the postal telecommunication institutions. Economic Researcher Review Vol. 8, no. 13 (Jun. 2020), pp.32-57.
https://search.emarefa.net/detail/BIM-1007551
American Medical Association (AMA)
Tartar, Khalid. The effect of modern information and communication technology on customers' satisfaction in the algerian public institutions. -a study relating to the electronic services quality in the postal telecommunication institutions. Economic Researcher Review. 2020. Vol. 8, no. 13, pp.32-57.
https://search.emarefa.net/detail/BIM-1007551
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 53-57
Record ID
BIM-1007551