The impact of coping strategies on occupational stress and employees' professional mobility in Egyptian hotels

Abstract EN

It can be stressful to work in the hospitality industry and many workers are vulnerable in terms of their poor working conditions on the other hand, in all aspects people in the hotel industry have to deal with clients from diverse options.

the employee's mind should be free when dealing with all sorts of people and he should have stress-free environment to work with.

so, people are responding to stress in different ways.

some coping strategies are much better than others and suffer fewer of stress's harmful effects.

one of these harmful effects is professional mobility.

from this perspective, the present study aims to explore the effects of employees' coping strategies (problem solving, social support and avoidance) on hotel occupational stress and to explain the mediating role of the occupational stress between coping strategies and professional mobility.

this research reports the findings of a questionnaire survey from 207 employees in a sample of five star hotels.

the investigated hotels were limited to five star hotels those located in greater Cairo.

this survey consisted of four 30 items based on seven-point Likert-scale (from strongly disagree to strongly agree) was used to measure coping strategies dimensions, occupational stress and professional mobility intention from employees' perspectives.

six hypotheses were verified and five of them were supported.

the results demonstrate that employees' coping strategies appears to have a strong relationship with the occupational stress in the hotel sector.

moreover, occupational stress has a strong positive impact on Egyptian hotel employees’ professional mobility intentions.