تقييم نشاط تدريب و تطوير الموارد البشرية وفق معايير جودة الخدمة البلدية : دراسة حالة في مديرية بلدية الرمادي

Abstract EN

The aim of this research is to evaluate the activity and development of human resources according to the standards of municipal service quality for the Division of Human Resources Management in the Directorate of Ramadi Municipality and it constitutes a challenge to the Ministry of Housing, Municipalities and Public Works.

The reality of the training and development activity has been diagnosed according to quality standards through dimensions (tangible or Physical appearance, reliability, responsiveness, assurance, empathy).

The researcher conducted interviews with the staff of the Human Resources Division and the officials of the people and divisions in the researched directorate, in addition to the field coexistence.

And approved the checklist that was designed by the researcher to be compatible with the requirements and standards of the measure (SERVPERF) to measure the quality, it was judged by a group of experienced and specialized masters for the purpose of collecting data related to the study.

These data were analyzed using the arithmetic mean, the matching percentages and extracting the gap percentage for the main study requirement, which is evaluating the training and development activity according to the standards of municipal service quality.

The idea of the current study came as a result of the importance of the training and development activity and its role in improving the performance of individuals and developing their skills.

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The researcher concluded that there is a lack of awareness or awareness by the Ramadi Municipality directorate of the importance of evaluating training and development activities for its human resources according to the standards of service quality.

The researcher recommended the necessity of emphasizing the evaluation of the activity under discussion according to the quality standards because of its role in pushing individuals to achieve better.