Quality management in tourist facilities and their impact on the Algerian tourist-case study : Louise is travel and travel agency-Tipaza
Other Title(s)
إدارة الجودة في المنشآت السياحية و أثرها على السائح الجزائري دراسة حالة : وكالة لويز للسفريات والسفر- تيبازة
Joint Authors
Berkane, Aminah
Qadi, Najah
Bu Zar, Safia
Source
Issue
Vol. 12, Issue 2 (s) (31 Dec. 2021), pp.294-314, 21 p.
Publisher
Université Djilali Bounaama Khemis Miliana Laboratoire de L'economie Numerique
Publication Date
2021-12-31
Country of Publication
Algeria
No. of Pages
21
Main Subjects
Topics
Abstract EN
This study aims to identify the impact of quality management on tourist facilities on the tourist, and to know the level of quality of tourism services provided by the agency of Loasis and the extent of customer satisfaction with them by revealing the dimensions and criteria used to evaluate them.
The results of the study showed the dimensions that customers use to evaluate the quality of tourism services, which reflects their level of satisfaction, as they were extracted in the form of strengths and weaknesses.
The study presented a set of recommendations that would raise the efficiency and effectiveness of the services provided by the agency related to improving the quality of tourism services.
American Psychological Association (APA)
Berkane, Aminah& Bu Zar, Safia& Qadi, Najah. 2021. Quality management in tourist facilities and their impact on the Algerian tourist-case study : Louise is travel and travel agency-Tipaza. Revue Nouvelle Economie،Vol. 12, no. 2 (s), pp.294-314.
https://search.emarefa.net/detail/BIM-1025845
Modern Language Association (MLA)
Berkane, Aminah…[et al.]. Quality management in tourist facilities and their impact on the Algerian tourist-case study : Louise is travel and travel agency-Tipaza. Revue Nouvelle Economie Vol. 12, no. 2 (s) (2021), pp.294-314.
https://search.emarefa.net/detail/BIM-1025845
American Medical Association (AMA)
Berkane, Aminah& Bu Zar, Safia& Qadi, Najah. Quality management in tourist facilities and their impact on the Algerian tourist-case study : Louise is travel and travel agency-Tipaza. Revue Nouvelle Economie. 2021. Vol. 12, no. 2 (s), pp.294-314.
https://search.emarefa.net/detail/BIM-1025845
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1025845