Technological change in banking as perceived by employees: the experience of a canadian branch
Other Title(s)
Changement technologique dans le secteur bancaire perçu par les employés : l'expérience d'une succursale canadienne
Joint Authors
Kooli, Chokri
Messabia, Nabil
Marguerite, Ngo Ngue
Source
Journal of Financial, Accounting and Managerial Studies
Issue
Vol. 7, Issue 2 (31 Dec. 2020), pp.639-661, 23 p.
Publisher
Université Larbi Ben M'hidi Oum El Bouaghi Laboratoire COFIFAS
Publication Date
2020-12-31
Country of Publication
Algeria
No. of Pages
23
Main Subjects
Financial and Accounting Sciences
Topics
Abstract EN
The purpose of the research is to get a better understanding of how bank employees perceive the change associated with the adoption, by their institution, of check imaging services.
Using a qualitative inductive approach, we conducted semi-structured interviews with all three staff members from a Canadian banking Institution who are directly involved in the technological change.
Data analysis was performed through the grounded theory method and supported by NVIVO as a coding tool.
This research revealed that the financial institution implemented the change according to a directive and non- participative strategy.
The adoption of forced change has revived a sense of threat to employees and raised their level of frustration.
Negative repercussions have been observed at the professional level, at the time of decision-making as well as at the family level.
Research has also shown that coaching and training are essential for driving change.
The adoption of these strategies generated skills development, facilitated organizational change, comforted and reassured employees, and developed their self-esteem.
Abstract FRE
Le but de la recherche est de mieux comprendre comment les employés de banque perçoivent le changement lié à l'adoption, par leur institution, de services d'imagerie de chèques.
En utilisant une approche inductive qualitative, nous avons mené des entrevues semi-structurées avec les trois membres du personnel d'une institution bancaire canadienne qui sont directement impliqués dans le changement technologique.
L'analyse des données a été réalisée selon la méthode de la théorie ancrée et soutenue par NVIVO en tant qu'outil de codage.
Cette recherche a révélé que l'institution financière a mis en œuvre le changement selon une stratégie directive et non participative.
L'adoption du changement forcé a ravivé un sentiment de menace pour les employés et augmenté leur niveau de frustration.
Des répercussions négatives ont été observées au niveau professionnel, au moment de la prise de décision ainsi qu'au niveau familial.
La recherche a également montré que le coaching et la formation sont essentiels pour conduire le changement.
L'adoption de ces stratégies a généré le développement des compétences, facilité le changement organisationnel, réconforté et rassuré les employés et développé leur estime de soi.
American Psychological Association (APA)
Messabia, Nabil& Marguerite, Ngo Ngue& Kooli, Chokri. 2020. Technological change in banking as perceived by employees: the experience of a canadian branch. Journal of Financial, Accounting and Managerial Studies،Vol. 7, no. 2, pp.639-661.
https://search.emarefa.net/detail/BIM-1085968
Modern Language Association (MLA)
Messabia, Nabil…[et al.]. Technological change in banking as perceived by employees: the experience of a canadian branch. Journal of Financial, Accounting and Managerial Studies Vol. 7, no. 2 (Dec. 2020), pp.639-661.
https://search.emarefa.net/detail/BIM-1085968
American Medical Association (AMA)
Messabia, Nabil& Marguerite, Ngo Ngue& Kooli, Chokri. Technological change in banking as perceived by employees: the experience of a canadian branch. Journal of Financial, Accounting and Managerial Studies. 2020. Vol. 7, no. 2, pp.639-661.
https://search.emarefa.net/detail/BIM-1085968
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 659-661
Record ID
BIM-1085968
