Impact of corporate social responsibility on employee organizational citizenship behavior in egyptian hotels

Abstract EN

Corporate social responsibility (CSR) and Organizational Citizenship Behavior (OCB) are taken as an essential concern in managerial decisions.

In the face of increasing international interest of CSR and OCB, this study aims to measure the impact of CSR on employee OCB in a sample of Egyptian Hotels.

This study employs a self-administrated questionnaire as the collection instrument.

The questionnaire consisted of four variables regarding CSR: philanthropic responsibility, ethical responsibility, legal responsibility, and economic responsibility; and five variables regarding OCB : Sportsmanship, Conscientiousness, Civic virtue, Altruism, and Courtesy.

The total number of questionnaire forms distributed was 250, among of which 230 forms were completed and valid for analysis which represents 92% response rate.

Descriptive analysis and correlation tests were adopted to test the proposed hypotheses using SPSS Version 25.

The findings showed that there was a high positive correlation between ethical responsibility and civic virtue.

Also, there was a high positive correlation between legal responsibility and conscientious.

There was a high positive correlation between legal responsibility and civic virtue.

The results also showed that there was a high positive correlation between legal responsibility and altruism.

There was a high positive correlation between economic responsibility and sportsmanship as well as a high positive correlation between economic responsibility and conscientious.

One of the key recommendations is hotel managers should prevent unethical behaviors in order to achieve organizational goals.