![](/images/graphics-bg.png)
An Artificial Intelligence System to Predict Quality of Service in Banking Organizations
Joint Authors
Castelli, Mauro
Popovič, Aleš
Manzoni, Luca
Source
Computational Intelligence and Neuroscience
Issue
Vol. 2016, Issue 2016 (31 Dec. 2015), pp.1-7, 7 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-05-22
Country of Publication
Egypt
No. of Pages
7
Main Subjects
Abstract EN
Quality of service, that is, the waiting time that customers must endure in order to receive a service, is a critical performance aspect in private and public service organizations.
Providing good service quality is particularly important in highly competitive sectors where similar services exist.
In this paper, focusing on banking sector, we propose an artificial intelligence system for building a model for the prediction of service quality.
While the traditional approach used for building analytical models relies on theories and assumptions about the problem at hand, we propose a novel approach for learning models from actual data.
Thus, the proposed approach is not biased by the knowledge that experts may have about the problem, but it is completely based on the available data.
The system is based on a recently defined variant of genetic programming that allows practitioners to include the concept of semantics in the search process.
This will have beneficial effects on the search process and will produce analytical models that are based only on the data and not on domain-dependent knowledge.
American Psychological Association (APA)
Castelli, Mauro& Manzoni, Luca& Popovič, Aleš. 2016. An Artificial Intelligence System to Predict Quality of Service in Banking Organizations. Computational Intelligence and Neuroscience،Vol. 2016, no. 2016, pp.1-7.
https://search.emarefa.net/detail/BIM-1099814
Modern Language Association (MLA)
Castelli, Mauro…[et al.]. An Artificial Intelligence System to Predict Quality of Service in Banking Organizations. Computational Intelligence and Neuroscience Vol. 2016, no. 2016 (2015), pp.1-7.
https://search.emarefa.net/detail/BIM-1099814
American Medical Association (AMA)
Castelli, Mauro& Manzoni, Luca& Popovič, Aleš. An Artificial Intelligence System to Predict Quality of Service in Banking Organizations. Computational Intelligence and Neuroscience. 2016. Vol. 2016, no. 2016, pp.1-7.
https://search.emarefa.net/detail/BIM-1099814
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1099814