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An Uncertain QFD Approach for the Strategic Management of Logistics Services
Joint Authors
Yang, Shengpeng
Liu, Jing
Wang, Ke
Miao, Yunwen
Source
Mathematical Problems in Engineering
Issue
Vol. 2016, Issue 2016 (31 Dec. 2016), pp.1-10, 10 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-03-03
Country of Publication
Egypt
No. of Pages
10
Main Subjects
Abstract EN
Due to customers’ growing concern about logistics performances related to products, logistics service increasingly contributes to the core competence of an enterprise or product, which calls an appropriate tool to develop effective strategic actions to improve logistics performances and gain customer satisfaction.
Therefore, an uncertain quality function deployment (QFD) approach for selecting the most effective strategic actions in terms of efficiency to meet the customer requirements is developed in this paper, which integrates uncertainty theory into the traditional QFD methodology in order to rationally deal with imprecise information inherently involved in the QFD process.
The framework and systematic procedures of the approach are presented in the context of logistics services.
Specifically, the calculations for the prioritization of strategic actions are discussed in detail, in which uncertain variables are used to capture the linguistic judgements given by customers and experts.
Applications of the proposed approach are presented as well for illustration.
American Psychological Association (APA)
Yang, Shengpeng& Liu, Jing& Wang, Ke& Miao, Yunwen. 2016. An Uncertain QFD Approach for the Strategic Management of Logistics Services. Mathematical Problems in Engineering،Vol. 2016, no. 2016, pp.1-10.
https://search.emarefa.net/detail/BIM-1111727
Modern Language Association (MLA)
Yang, Shengpeng…[et al.]. An Uncertain QFD Approach for the Strategic Management of Logistics Services. Mathematical Problems in Engineering No. 2016 (2016), pp.1-10.
https://search.emarefa.net/detail/BIM-1111727
American Medical Association (AMA)
Yang, Shengpeng& Liu, Jing& Wang, Ke& Miao, Yunwen. An Uncertain QFD Approach for the Strategic Management of Logistics Services. Mathematical Problems in Engineering. 2016. Vol. 2016, no. 2016, pp.1-10.
https://search.emarefa.net/detail/BIM-1111727
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1111727