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A Complexity Analysis of User Interaction with Hotel Robots
Joint Authors
Zhong, Lina
Yang, Liyu
Rong, Jia
Li, Xiaonan
Source
Issue
Vol. 2020, Issue 2020 (31 Dec. 2020), pp.1-13, 13 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2020-05-30
Country of Publication
Egypt
No. of Pages
13
Main Subjects
Abstract EN
Service robots have been introduced to hotel industry in the past decade and received various feedback on their performance.
To provide better service, one needs to understand how the hotel customers look at the service robots.
Understanding their interests, motivation, and behaviors in human-robot interaction is the key to develop high-quality services and improve robot’s performance.
This is the first work to study human-robot interaction in hotels in China.
Frequent pattern mining and social network analysis techniques are used in this work to find out useful suggestions to both hotel management and robot manufactory.
Turning on and off lights, TV, curtain, and window screens are popular services that most of the hotel customers preferred during their stays.
Service robots are also found to entertain customers to carry out repeated commands for fun or to kill time.
Customers also showed various motivations to stay in hotel rooms by calling different commands.
American Psychological Association (APA)
Zhong, Lina& Yang, Liyu& Rong, Jia& Li, Xiaonan. 2020. A Complexity Analysis of User Interaction with Hotel Robots. Complexity،Vol. 2020, no. 2020, pp.1-13.
https://search.emarefa.net/detail/BIM-1141938
Modern Language Association (MLA)
Zhong, Lina…[et al.]. A Complexity Analysis of User Interaction with Hotel Robots. Complexity No. 2020 (2020), pp.1-13.
https://search.emarefa.net/detail/BIM-1141938
American Medical Association (AMA)
Zhong, Lina& Yang, Liyu& Rong, Jia& Li, Xiaonan. A Complexity Analysis of User Interaction with Hotel Robots. Complexity. 2020. Vol. 2020, no. 2020, pp.1-13.
https://search.emarefa.net/detail/BIM-1141938
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1141938