An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number
Joint Authors
Zhang, Qingshan
Xu, Wei
Yu, Yinyun
Source
Discrete Dynamics in Nature and Society
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-12, 12 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-02-25
Country of Publication
Egypt
No. of Pages
12
Main Subjects
Abstract EN
How to maximize customer satisfaction is an important research topic in the service quality evaluation.
This paper proposes an evaluation method of comprehensive product quality for customer satisfaction based on the intuitionistic fuzzy number.
In this method, we design a questionnaire and investigate the customer’s language evaluation information of product quality evaluation, including product expectations and product perception at first.
And then, the product quality evaluation model is obtained by Delphi method; that is, the first-level evaluation indexes and the second-level evaluation indexes are obtained and the weight vector of each evaluation index is determined.
Next, language evaluation information translates into corresponding fuzzy numbers using intuitionistic fuzzy numbers.
Therefore, the results of the product quality evaluation of the production system are obtained using the weighted mean method.
Finally, an example is used to illustrate the feasibility and effectiveness of the proposed method.
American Psychological Association (APA)
Xu, Wei& Yu, Yinyun& Zhang, Qingshan. 2018. An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number. Discrete Dynamics in Nature and Society،Vol. 2018, no. 2018, pp.1-12.
https://search.emarefa.net/detail/BIM-1152694
Modern Language Association (MLA)
Xu, Wei…[et al.]. An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number. Discrete Dynamics in Nature and Society No. 2018 (2018), pp.1-12.
https://search.emarefa.net/detail/BIM-1152694
American Medical Association (AMA)
Xu, Wei& Yu, Yinyun& Zhang, Qingshan. An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number. Discrete Dynamics in Nature and Society. 2018. Vol. 2018, no. 2018, pp.1-12.
https://search.emarefa.net/detail/BIM-1152694
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1152694