Equilibrium Joining Strategies of Delay-Sensitive Customers in a Queueing System with Service Quality Feedback
Joint Authors
Liu, Peng
Lv, Jun
Jiang, Tao
Chai, Xudong
Source
Discrete Dynamics in Nature and Society
Issue
Vol. 2020, Issue 2020 (31 Dec. 2020), pp.1-11, 11 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2020-02-13
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Abstract EN
In some queueing systems, customers are frequently asked for giving a service quality feedback for their service at their service completion instants.
Based on this phenomenon, in this paper, we model this type of queueing systems as clearing queues with service quality feedback and system maintenance.
Once the system receives an unsatisfied (negative) feedback from customers (i.e., a customer is unsatisfied with the service), the system undergoes an adjustment procedure, and at the same time, all the present customers are forced to leave the system.
By considering the waiting cost and reward, we discuss the joining behavior of customers and, respectively, derive the corresponding equilibrium joining strategies and social optimal strategies under different levels of information (the observable and the unobservable cases).
Finally, some numerical examples are provided to show the effect of several system parameters on the equilibrium and optimal balking strategies.
American Psychological Association (APA)
Liu, Peng& Lv, Jun& Jiang, Tao& Chai, Xudong. 2020. Equilibrium Joining Strategies of Delay-Sensitive Customers in a Queueing System with Service Quality Feedback. Discrete Dynamics in Nature and Society،Vol. 2020, no. 2020, pp.1-11.
https://search.emarefa.net/detail/BIM-1153213
Modern Language Association (MLA)
Liu, Peng…[et al.]. Equilibrium Joining Strategies of Delay-Sensitive Customers in a Queueing System with Service Quality Feedback. Discrete Dynamics in Nature and Society No. 2020 (2020), pp.1-11.
https://search.emarefa.net/detail/BIM-1153213
American Medical Association (AMA)
Liu, Peng& Lv, Jun& Jiang, Tao& Chai, Xudong. Equilibrium Joining Strategies of Delay-Sensitive Customers in a Queueing System with Service Quality Feedback. Discrete Dynamics in Nature and Society. 2020. Vol. 2020, no. 2020, pp.1-11.
https://search.emarefa.net/detail/BIM-1153213
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1153213