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The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment
Joint Authors
Serhan, Mireille
Serhan, Carole
Source
International Journal of Food Science
Issue
Vol. 2019, Issue 2019 (31 Dec. 2019), pp.1-12, 12 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2019-12-31
Country of Publication
Egypt
No. of Pages
12
Abstract EN
The purpose of this study was to determine different food service attributes that have an impact on customers’ overall satisfaction at a rural university cafeteria.
Over 5 weeks, 676 cafeteria users, including academics, staff, and students, were selected through convenience sampling.
They completed an anonymous-designed survey with closed questions (n=29) assessing quality of food and beverages, quality of service and setting, and satisfaction with food service attributes.
In order to measure the existence and degree of significant relationships between different research variables, Pearson correlation coefficients were employed to analyse the data.
Means of scores and frequencies were calculated.
Results indicated that customers’ satisfaction with different service attributes was above average.
All service attributes had a significant and positive effect on the overall satisfaction.
Since most customers (62.9%) would like to continue eating at the cafeteria, the most common improvements suggested to the university management included among others, improving diet quality by offering more nutritious food.
Gaining insight into the different food service attributes can enable the university management to meet the needs and expectations of its academics, staff, and students in order to increase their confidence in the food provided.
American Psychological Association (APA)
Serhan, Mireille& Serhan, Carole. 2019. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science،Vol. 2019, no. 2019, pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
Modern Language Association (MLA)
Serhan, Mireille& Serhan, Carole. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science No. 2019 (2019), pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
American Medical Association (AMA)
Serhan, Mireille& Serhan, Carole. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science. 2019. Vol. 2019, no. 2019, pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1165310