The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment
المؤلفون المشاركون
Serhan, Mireille
Serhan, Carole
المصدر
International Journal of Food Science
العدد
المجلد 2019، العدد 2019 (31 ديسمبر/كانون الأول 2019)، ص ص. 1-12، 12ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2019-12-31
دولة النشر
مصر
عدد الصفحات
12
الملخص EN
The purpose of this study was to determine different food service attributes that have an impact on customers’ overall satisfaction at a rural university cafeteria.
Over 5 weeks, 676 cafeteria users, including academics, staff, and students, were selected through convenience sampling.
They completed an anonymous-designed survey with closed questions (n=29) assessing quality of food and beverages, quality of service and setting, and satisfaction with food service attributes.
In order to measure the existence and degree of significant relationships between different research variables, Pearson correlation coefficients were employed to analyse the data.
Means of scores and frequencies were calculated.
Results indicated that customers’ satisfaction with different service attributes was above average.
All service attributes had a significant and positive effect on the overall satisfaction.
Since most customers (62.9%) would like to continue eating at the cafeteria, the most common improvements suggested to the university management included among others, improving diet quality by offering more nutritious food.
Gaining insight into the different food service attributes can enable the university management to meet the needs and expectations of its academics, staff, and students in order to increase their confidence in the food provided.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Serhan, Mireille& Serhan, Carole. 2019. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science،Vol. 2019, no. 2019, pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Serhan, Mireille& Serhan, Carole. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science No. 2019 (2019), pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Serhan, Mireille& Serhan, Carole. The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. International Journal of Food Science. 2019. Vol. 2019, no. 2019, pp.1-12.
https://search.emarefa.net/detail/BIM-1165310
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-1165310
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر