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An Application of Cluster Analysis Method to Determine Vietnam Airlines’ Ground Handling Service Quality Benchmarks
Joint Authors
Wang, Tien-Chin
Pham, Yen Thi Hong
Source
Journal of Advanced Transportation
Issue
Vol. 2020, Issue 2020 (31 Dec. 2020), pp.1-13, 13 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2020-05-30
Country of Publication
Egypt
No. of Pages
13
Main Subjects
Abstract EN
This paper recommends that Vietnam Airlines use a pro-offered model to both evaluate and improve its current service network being operated at international airports.
The model includes cluster analysis, ANOVA, and Scheffé post hoc to provide service performance insights and to serve as a complementary corporate benchmark for evaluating service potential and for identifying deficient service areas.
By means of this model, the managerial board can designate a potent strategy for ground handling service.
Additionally, the given model provides expatriate station managers with a clearer viewpoint of the localized productivity level as performed in relation to other airports concomitant within their own clusters.
American Psychological Association (APA)
Wang, Tien-Chin& Pham, Yen Thi Hong. 2020. An Application of Cluster Analysis Method to Determine Vietnam Airlines’ Ground Handling Service Quality Benchmarks. Journal of Advanced Transportation،Vol. 2020, no. 2020, pp.1-13.
https://search.emarefa.net/detail/BIM-1175597
Modern Language Association (MLA)
Wang, Tien-Chin& Pham, Yen Thi Hong. An Application of Cluster Analysis Method to Determine Vietnam Airlines’ Ground Handling Service Quality Benchmarks. Journal of Advanced Transportation No. 2020 (2020), pp.1-13.
https://search.emarefa.net/detail/BIM-1175597
American Medical Association (AMA)
Wang, Tien-Chin& Pham, Yen Thi Hong. An Application of Cluster Analysis Method to Determine Vietnam Airlines’ Ground Handling Service Quality Benchmarks. Journal of Advanced Transportation. 2020. Vol. 2020, no. 2020, pp.1-13.
https://search.emarefa.net/detail/BIM-1175597
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1175597