The effect of ERP system implementation on the aspects of service quality : an empirical study on the Egyptian telecommunications sector
Joint Authors
Ismail, Salah al-Din
Hashim, Gharib
Abu Allam, Ahmad
Source
Scientific Journal of Research Business Studies
Issue
Vol. 31, Issue 1 (31 Mar. 2017), pp.551-588, 38 p.
Publisher
Helwan University Faculty of Commerce and Business Administration
Publication Date
2017-03-31
Country of Publication
Egypt
No. of Pages
38
Main Subjects
Topics
Abstract EN
The goal of this research is to explore the effect of the ERP system implementation on some aspects of service quality in the Egyptian telecommunications organizations.
The results of the research implied that there is significant impact of ERP system implementation on some aspects of service quality model that include tangible aspects of service, reliability and assurance.
American Psychological Association (APA)
Ismail, Salah al-Din& Hashim, Gharib& Abu Allam, Ahmad. 2017. The effect of ERP system implementation on the aspects of service quality : an empirical study on the Egyptian telecommunications sector. Scientific Journal of Research Business Studies،Vol. 31, no. 1, pp.551-588.
https://search.emarefa.net/detail/BIM-1185875
Modern Language Association (MLA)
Ismail, Salah al-Din…[et al.]. The effect of ERP system implementation on the aspects of service quality : an empirical study on the Egyptian telecommunications sector. Scientific Journal of Research Business Studies Vol. 31, no. 1 (2017), pp.551-588.
https://search.emarefa.net/detail/BIM-1185875
American Medical Association (AMA)
Ismail, Salah al-Din& Hashim, Gharib& Abu Allam, Ahmad. The effect of ERP system implementation on the aspects of service quality : an empirical study on the Egyptian telecommunications sector. Scientific Journal of Research Business Studies. 2017. Vol. 31, no. 1, pp.551-588.
https://search.emarefa.net/detail/BIM-1185875
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1185875
