Optimizing Terminal Delivery of Perishable Products considering Customer Satisfaction
Joint Authors
Ruan, Junhu
Wang, Xuping
Sun, Xiaoyu
Dong, Jie
Wang, Meng
Source
Mathematical Problems in Engineering
Issue
Vol. 2017, Issue 2017 (31 Dec. 2017), pp.1-12, 12 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2017-02-15
Country of Publication
Egypt
No. of Pages
12
Main Subjects
Abstract EN
Freshness of products and timeliness of delivery are two critical factors which have impact on customer satisfaction in terminal delivery of perishable products.
This paper investigates how to make a cost-saving vehicle scheduling for perishable products by maximizing customer satisfaction.
Customer satisfaction is defined from the two aspects of freshness and time window.
Then we develop a priority function based on customer satisfaction and use the hierarchical clustering method to identify customer service priority.
Based on the priority, a multiobjective vehicle scheduling optimization model for perishable products is formulated to maximize customer satisfaction and minimize total delivery costs.
To solve the proposed model, a priority-based genetic algorithm (PB-GA) is designed.
Numerical experiments and sensitivity analysis are performed to show the validity and advantage of our approach.
Results indicate that PB-GA can achieve better solutions than traditional genetic algorithm.
The improvement of customer satisfaction is higher than the decrease rate of total costs within a certain shelf life range, which reveals that the proposed method is applicable to the terminal delivery of perishable products.
American Psychological Association (APA)
Wang, Xuping& Sun, Xiaoyu& Dong, Jie& Wang, Meng& Ruan, Junhu. 2017. Optimizing Terminal Delivery of Perishable Products considering Customer Satisfaction. Mathematical Problems in Engineering،Vol. 2017, no. 2017, pp.1-12.
https://search.emarefa.net/detail/BIM-1192472
Modern Language Association (MLA)
Wang, Xuping…[et al.]. Optimizing Terminal Delivery of Perishable Products considering Customer Satisfaction. Mathematical Problems in Engineering No. 2017 (2017), pp.1-12.
https://search.emarefa.net/detail/BIM-1192472
American Medical Association (AMA)
Wang, Xuping& Sun, Xiaoyu& Dong, Jie& Wang, Meng& Ruan, Junhu. Optimizing Terminal Delivery of Perishable Products considering Customer Satisfaction. Mathematical Problems in Engineering. 2017. Vol. 2017, no. 2017, pp.1-12.
https://search.emarefa.net/detail/BIM-1192472
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1192472