Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study
Joint Authors
Bayu, Hinsermu
Mokonnon, Taklu Marama
Merga, Mulualem
Binu, Wakgari
Source
Obstetrics and Gynecology International
Issue
Vol. 2018, Issue 2018 (31 Dec. 2018), pp.1-9, 9 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2018-02-01
Country of Publication
Egypt
No. of Pages
9
Main Subjects
Abstract EN
Background.
To improve the quality of services, satisfying patients is the primary goal of the Ethiopian reform programme.
Objectives.
To assess patient satisfaction and associated factors among clients admitted to obstetrics and gynecology wards of public hospitals in Mekelle town.
Method: Institution-based cross-sectional study design was conducted on 413 participants using systematic sampling methods.
Data were collected from March 9 to May 8, 2016, using structured questionnaires.
Data were entered and cleaned in Epidata 3.1 and analysed using SPSS V20 with binary logistic regression model.
Result.
The observed satisfaction rate was 79.7% at 95% CI (75.8%, 83.6%).
Clients were dissatisfied towards well-describing side effects of medication, informing what the medication is used for before prescribing and administering, cleanness of toilet and washroom, and access to drinking water, latrine, and hand-washing facility.
Respondents live in rural area, stayed < 4 days, admitted for the first time, admitted in Mekelle General Hospital, and who reported their feeling on ways privacy was assured were more likely satisfied than their counterparts.
Conclusions.
The observed satisfaction rate is high.
So, policymakers, Regional Health Bureau, hospital managers, caregivers, and researchers should plan and work together to keep track of patient satisfaction.
Areas patients are dissatisfied should also improve.
American Psychological Association (APA)
Mokonnon, Taklu Marama& Bayu, Hinsermu& Merga, Mulualem& Binu, Wakgari. 2018. Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study. Obstetrics and Gynecology International،Vol. 2018, no. 2018, pp.1-9.
https://search.emarefa.net/detail/BIM-1210664
Modern Language Association (MLA)
Mokonnon, Taklu Marama…[et al.]. Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study. Obstetrics and Gynecology International No. 2018 (2018), pp.1-9.
https://search.emarefa.net/detail/BIM-1210664
American Medical Association (AMA)
Mokonnon, Taklu Marama& Bayu, Hinsermu& Merga, Mulualem& Binu, Wakgari. Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study. Obstetrics and Gynecology International. 2018. Vol. 2018, no. 2018, pp.1-9.
https://search.emarefa.net/detail/BIM-1210664
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1210664