تقييم جودة الخدمة في مديرية ماء بابل

Abstract EN

The research discusses assessing the quality of service in its dimensions in the Babylon Water Directorate, which is one of the important service organizations in Babylon Governorate, affiliated with the Ministry of Construction, Housing, Works and Public Municipalities, since this organization is concerned with providing basic service and has direct contact with the lives of citizens, and it faces many difficulties and challenges in order to provide the service that occurs.

On its shoulders and gaining the satisfaction of the citizens, as the research problem is to know the availability of service quality in the researched organization, and the researcher approved the same number of (150) individuals, representing the research sample from the total community of (230) individuals, represented by the employees in the Babylon Water Directorate, Those who are considered among the citizens covered by the drinking water service, and the questionnaire was adopted as a basic tool for data collection, which included (22) paragraphs, and a ready-made scale was used in preparing the paragraphs of the questionnaire, and after evaluating and testing the reliability and reliability of the study measuring tools, the researcher conducted the data analysis using advanced statistical tools and their analysis Through the statistical program (SPSS V.26), the researcher reached a set of results on which a number of conclusions were formulated, and the research was concluded with a set of Recommendations for the organization being researched to improve the quality of service provided to citizens.