Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model

Joint Authors

Jabburi, Muhammad
Bu Salah, Abd al-Latif Muhammad

Source

Les Cahiers du MECAS

Issue

Vol. 17, Issue 3 (30 Jun. 2021), pp.38-50, 13 p.

Publisher

Université Abou Bekr Belkaid Laboratoire de Recherche Management des Entreprises et du Capital Social

Publication Date

2021-06-30

Country of Publication

Algeria

No. of Pages

13

Main Subjects

Marketing

Topics

Abstract EN

This research investigated the relationship between two elements core service quality, customer satisfaction by use with the original Parasuraman's SERVQUAL model.

The results revealed that core service quality were the most important driver of customer satisfaction.

and A direct link between customer satisfaction and service quality dimensions Specifically, A major conclusion was that service quality dimensions should be incorporated into customer satisfaction models to provide a more complete picture of the customers satisfaction.

American Psychological Association (APA)

Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. 2021. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS،Vol. 17, no. 3, pp.38-50.
https://search.emarefa.net/detail/BIM-1249734

Modern Language Association (MLA)

Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS Vol. 17, no. 3 (Jun. 2021), pp.38-50.
https://search.emarefa.net/detail/BIM-1249734

American Medical Association (AMA)

Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS. 2021. Vol. 17, no. 3, pp.38-50.
https://search.emarefa.net/detail/BIM-1249734

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references : p. 50

Record ID

BIM-1249734