Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model
Joint Authors
Jabburi, Muhammad
Bu Salah, Abd al-Latif Muhammad
Source
Issue
Vol. 17, Issue 3 (30 Jun. 2021), pp.38-50, 13 p.
Publisher
Publication Date
2021-06-30
Country of Publication
Algeria
No. of Pages
13
Main Subjects
Topics
Abstract EN
This research investigated the relationship between two elements core service quality, customer satisfaction by use with the original Parasuraman's SERVQUAL model.
The results revealed that core service quality were the most important driver of customer satisfaction.
and A direct link between customer satisfaction and service quality dimensions Specifically, A major conclusion was that service quality dimensions should be incorporated into customer satisfaction models to provide a more complete picture of the customers satisfaction.
American Psychological Association (APA)
Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. 2021. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS،Vol. 17, no. 3, pp.38-50.
https://search.emarefa.net/detail/BIM-1249734
Modern Language Association (MLA)
Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS Vol. 17, no. 3 (Jun. 2021), pp.38-50.
https://search.emarefa.net/detail/BIM-1249734
American Medical Association (AMA)
Jabburi, Muhammad& Bu Salah, Abd al-Latif Muhammad. Analysing dimensions of service quality towards customers satisfaction in the Algeria mobile telecommunications market using the servqual model. Les Cahiers du MECAS. 2021. Vol. 17, no. 3, pp.38-50.
https://search.emarefa.net/detail/BIM-1249734
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 50
Record ID
BIM-1249734