The relationship of applying electronic payment systems to improving banks services quality's in commercial banks from the viewpoint of bank's employees : a study of commercial banks sample in Algeria
Author
Source
Issue
Vol. 7, Issue 2 (31 Aug. 2021), pp.849-864, 16 p.
Publisher
Tahri Mohamed Bechar University Faculty of Economic Commerce and Management Sciences
Publication Date
2021-08-31
Country of Publication
Algeria
No. of Pages
16
Main Subjects
Topics
- Researchers
- Statistics
- Electronic funds transfers
- Banking services
- Commercial banks
- Electronic banking services
- Analytical approach
Abstract AR
هدفت هذه الدراسة إلى التعرف على علاقة تطبيق أنظمة الدفع الإلكترونية بتحسين جودة خدمات البنوك في الجزائر من وجهة نظر موظفيها.
استخدم الباحث المنهج الوصفي التحليلي.
تم اختيار عينة ميسرة من الموظفين في البنوك العاملة بالجزائر وتم الحصول على 45 إجابة بمعدل استرداد 75٪ لاستبيان الموظفين.
أشارت نتائج الدراسة إلى أن معامل ارتباط سبيرمان وجد أنه منخفض و سالب مما يشير إلى وجود علاقة ضعيفة و عكسية بين تطبيق أنظمة الدفع الإلكترونية وجودة خدمات البنوك في الجزائر من وجهة نظر موظفي البنك.
Abstract EN
This study aimed to identify the The relationship of Applying Electronic Payment Systems to Improving the of banks services quality's in Algeria from the viewpoint of bank's employees.
The researcher used the descriptive analytical method.
A random sample of employees in banks was selected and a total of 45 responses were obtained with a recovery rate 75% for the questionnaire of the employees.
Findings indicated that the Spearman correlation coefficient found to be low and negative, indicating a weak and inverse relationship between applying electronic payment systems and banks services quality's in Algeria from the viewpoint of bank's employees.
American Psychological Association (APA)
Ibn Lakhal, Muhammad Amin. 2021. The relationship of applying electronic payment systems to improving banks services quality's in commercial banks from the viewpoint of bank's employees : a study of commercial banks sample in Algeria. Al-Bashaer Economic Journal،Vol. 7, no. 2, pp.849-864.
https://search.emarefa.net/detail/BIM-1250373
Modern Language Association (MLA)
Ibn Lakhal, Muhammad Amin. The relationship of applying electronic payment systems to improving banks services quality's in commercial banks from the viewpoint of bank's employees : a study of commercial banks sample in Algeria. Al-Bashaer Economic Journal Vol. 7, no. 2 (2021), pp.849-864.
https://search.emarefa.net/detail/BIM-1250373
American Medical Association (AMA)
Ibn Lakhal, Muhammad Amin. The relationship of applying electronic payment systems to improving banks services quality's in commercial banks from the viewpoint of bank's employees : a study of commercial banks sample in Algeria. Al-Bashaer Economic Journal. 2021. Vol. 7, no. 2, pp.849-864.
https://search.emarefa.net/detail/BIM-1250373
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1250373
