Managing stakeholder conflicting expectations in higher education : a hybrid approach
Other Title(s)
إدارة الاختلاف بين توقعات أصحاب المصلحة في التعليم العالي
Joint Authors
al-Rabii, Fatimah Miqdad
al-Sharafi, Abd al-Jabbar Muhammad
Source
Journal of Educational and Psychological Studies
Issue
Vol. 14, Issue 4 (31 Oct. 2020), pp.627-641, 15 p.
Publisher
Sultan Qaboos University College of Education
Publication Date
2020-10-31
Country of Publication
Oman
No. of Pages
15
Main Subjects
Abstract EN
This paper proposes a hybrid approach to the management of stakeholder conflicting expectations in higher education (HE) by combining Stakeholder Theory (ST) and a participatory approach.
In this paper, we use an ex post facto approach to retrospectively report Sultan Qaboos University (SQU) experience in managing stakeholder conflicting expectations in developing the BA in English Language and Literature Program as a case study.
We show that for an effective management of stakeholder conflicting expectations in HE, the three perspectives of ST (i.e., descriptive, instrumental and normative) have to be taken together as a unified approach with the normative perspective occupying the core.
In addition, we argue that this unified approach should be complemented by a participatory approach to add an interactive dimension to stakeholder conflict management and allow stakeholders to become active conflict-solvers.
The paper concludes that this hybrid approach is essential to manage stakeholder conflicting expectations in academic program development and to project academic program development in HE as a shared social responsibility.
American Psychological Association (APA)
al-Sharafi, Abd al-Jabbar Muhammad& al-Rabii, Fatimah Miqdad. 2020. Managing stakeholder conflicting expectations in higher education : a hybrid approach. Journal of Educational and Psychological Studies،Vol. 14, no. 4, pp.627-641.
https://search.emarefa.net/detail/BIM-1272764
Modern Language Association (MLA)
al-Sharafi, Abd al-Jabbar Muhammad& al-Rabii, Fatimah Miqdad. Managing stakeholder conflicting expectations in higher education : a hybrid approach. Journal of Educational and Psychological Studies Vol. 14, no. 4 (2020), pp.627-641.
https://search.emarefa.net/detail/BIM-1272764
American Medical Association (AMA)
al-Sharafi, Abd al-Jabbar Muhammad& al-Rabii, Fatimah Miqdad. Managing stakeholder conflicting expectations in higher education : a hybrid approach. Journal of Educational and Psychological Studies. 2020. Vol. 14, no. 4, pp.627-641.
https://search.emarefa.net/detail/BIM-1272764
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 639-641
Record ID
BIM-1272764