The role of information technology in improving service quality Allout Fatiha.
Author
Source
Issue
Vol. 12, Issue 2 (31 Dec. 2021), pp.441-454, 14 p.
Publisher
Publication Date
2021-12-31
Country of Publication
Algeria
No. of Pages
14
Main Subjects
Topics
Abstract EN
This study came to know the role that information technology plays in improving service quality within the framework of what is known as the quality of electronic service.
The study reached several results, the most important of which is that it is not possible to study measuring the quality of electronic service away from studying the behavior of the customer for this website on the one hand, and on the other hand, many researchers have tried to adapt the traditional SERVQUAL service quality measure with websites, but the difference in the environment and its virtual and interactive dimensions and confidentiality of information transforms Without it; it: Cette étude a appris à connaître le rôle que la technologie de l'information joue dans l'amélioration de la qualité des services dans le cadre de ce que l'on appelle la qualité du service électronique.
L'étude a atteint plusieurs résultats, dont la plus importante est qu'elle n'est pas possible d'étudier la mesure de la qualité du service électronique à l'écart de l'étude du comportement du client pour ce site Web, d'une part, et d'autre part, de nombreux chercheurs ont essayé d'adapter la mesure de qualité des services de service traditionnelle avec des sites Web, mais la différence d'environnement et ses dimensions virtuelles et interactives et la confidentialité de l'information se transforme sans elle;
American Psychological Association (APA)
Allwt, Fathiyah. 2021. The role of information technology in improving service quality Allout Fatiha.. Revue Cahiers Economiques،Vol. 12, no. 2, pp.441-454.
https://search.emarefa.net/detail/BIM-1298368
Modern Language Association (MLA)
Allwt, Fathiyah. The role of information technology in improving service quality Allout Fatiha.. Revue Cahiers Economiques Vol. 12, no. 2 (2021), pp.441-454.
https://search.emarefa.net/detail/BIM-1298368
American Medical Association (AMA)
Allwt, Fathiyah. The role of information technology in improving service quality Allout Fatiha.. Revue Cahiers Economiques. 2021. Vol. 12, no. 2, pp.441-454.
https://search.emarefa.net/detail/BIM-1298368
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 452-454
Record ID
BIM-1298368