Impact of dental services on patients' perception at private dental clinics in Riyadh, Saudi Arabia
Joint Authors
al-Buraykan, Usamah
al-Habib, Sami Bin Muhammad
Source
IUG Journal of Economics and Business Studies
Issue
Vol. 29, Issue 1 (31 Jan. 2021), pp.262-275, 14 p.
Publisher
The Islamic University-Gaza Deanship of Research and Graduate Affairs
Publication Date
2021-01-31
Country of Publication
Palestine (Gaza Strip)
No. of Pages
14
Main Subjects
Abstract EN
This cross sectional descriptive study aims to evaluate the patients' perception of received services across private dental clinics in Riyadh, Saudi Arabia by measuring the satisfaction level toward patient–dental staff interaction, technical competency, system/administrative efficiency and clinic setup/environment.
These dimensions assessed using self-administrated questionnaires distributed through several dental clinics.
Results show that treatment's pre-explanation, privacy, and later advice gained the highest satisfaction, while the treatment incompleteness, side talking of the staff and the long waiting time before getting the treatment were the most discontent aspects.
The mean score of satisfaction with patient–dental staff interaction was 63.8%, technical competency was 59.8%, system/administrative efficiency and clinic setup/environment was 54.9%.
The overall satisfaction level was 59.5%.
There is an essential need establish policies and guidelines to adjust the relationship between dental staff and their patients.
Specialized bodies should develop and apply code of professional conduct to enhance the technical competency of dental staff.
They are required to provide sufficient level of human, technological, administrative and financial resources to keep up with the growing steady demand on the dental care services and to assist in offering appropriate, fast and comprehensive treatment.-
American Psychological Association (APA)
al-Habib, Sami Bin Muhammad& al-Buraykan, Usamah. 2021. Impact of dental services on patients' perception at private dental clinics in Riyadh, Saudi Arabia. IUG Journal of Economics and Business Studies،Vol. 29, no. 1, pp.262-275.
https://search.emarefa.net/detail/BIM-1312209
Modern Language Association (MLA)
al-Habib, Sami Bin Muhammad& al-Buraykan, Usamah. Impact of dental services on patients' perception at private dental clinics in Riyadh, Saudi Arabia. IUG Journal of Economics and Business Studies Vol. 29, no. 1 (Jan. 2021), pp.262-275.
https://search.emarefa.net/detail/BIM-1312209
American Medical Association (AMA)
al-Habib, Sami Bin Muhammad& al-Buraykan, Usamah. Impact of dental services on patients' perception at private dental clinics in Riyadh, Saudi Arabia. IUG Journal of Economics and Business Studies. 2021. Vol. 29, no. 1, pp.262-275.
https://search.emarefa.net/detail/BIM-1312209
Data Type
Journal Articles
Language
English
Notes
Record ID
BIM-1312209