تطور الخدمة العمومية في ظل تطبيق الإدارة الإلكترونية في الإدارة العمومية الجزائرية : دراسة حالة مصلحة التنظيم و الشؤون العامة ببلدية عين الدفلى خلال الفترة (2015-2020)‎

Abstract EN

This study examined the application of electronic administration in the municipality of Ain Defla and the extent of its contribution to the development of public service during the period from 2015 to 2020 at the level of the department of organization, public affairs and electronic services provided remotely.

this study relied on the deductive approach with the description and analysis tools as the appropriate approach for such studies.

the results of this study concluded that the application of electronic administration in the municipality of Ain Defla contributed to the simplification of administrative procedures and the development of public services in terms of type, quantity and speed of performance and contributed to the elimination of the phenomenon manual transcription of documents submitted to citizens, as the number of documents extracted by the organization and public affairs department increased by more than 150% than when they were manually written, in addition to the timeliness, accuracy and speed in providing services, as the issuance of documents became timely and error-free with just a click on the computer while reducing the size labor and rationalization of public service expenditures, especially expenditures related to direct management.