Impact of icts on the satisfaction of business and leisure guests in Algerian hotels

Abstract EN

This paper focuses on the assessment of the impact of ICTs on the overall satisfaction of Algerian hotel guests, taking into account the reason of stay and other non-ICT factors.

A quantitative approach consisting of an online questionnaire was carried out.

The targeted respondents were business and leisure guests who have stayed in three-, four-, and five-star Algerian hotels.

The results indicate that non-ICT factors such as comfort and rest play a greater role in the satisfaction of business guests, whereas leisure guests seem to place more importance on ICT factors.

Moreover, it was found that, regarding ICT factors, business guests and leisure guests have no preferences in common.

It is believed that this study makes a significant contribution to the literature because previous studies have not compared differences in ICT-related factors between business and leisure guests, especially in developing countries.