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The role of six sigma implementation in the Egyptian travel and tourism industry: case study Borg el Arab airport in Alexandria, Egypt
Joint Authors
Hilali, Halah Nabil
Said, Hibah
al-Manhali, Salma
Source
Journal of the Faculty of Tourism and Hotels
Issue
Vol. 19, Issue 1 (30 Jun. 2022), pp.20-35, 16 p.
Publisher
Alexandria University Faculty of Tourism
Publication Date
2022-06-30
Country of Publication
Egypt
No. of Pages
16
Main Subjects
Topics
Abstract EN
The implementation of the six sigma (6σ) methodology has been used to solve problems in many service organizations.
it focuses on the quality of the products and services to fulfill the client's needs and expectations with affordable costs and defect rates.
despite its high ability to improve the organizations' performance, the literature about its role in tourism studies is still suffering from a lack of research, airports sector is not an exception.
the implementation of 6σ in airports might be very effective in realizing high-quality levels and creating competitive advantages because it helps airports' management to identify their quality level and to improve their performance by reducing process defects.
further, it helps in achieving long-term financial benefits.
the study suggests 6σ implementation (DMAIC) realizes a high level of quality of provided services at Borg el Arab airport in Alexandria, Egypt (HBE).
the study helps the travel and tourism organizations in determining the steps that maximize customer satisfaction and their performance level.
American Psychological Association (APA)
al-Manhali, Salma& Said, Hibah& Hilali, Halah Nabil. 2022. The role of six sigma implementation in the Egyptian travel and tourism industry: case study Borg el Arab airport in Alexandria, Egypt. Journal of the Faculty of Tourism and Hotels،Vol. 19, no. 1, pp.20-35.
https://search.emarefa.net/detail/BIM-1393773
Modern Language Association (MLA)
Said, Hibah…[et al.]. The role of six sigma implementation in the Egyptian travel and tourism industry: case study Borg el Arab airport in Alexandria, Egypt. Journal of the Faculty of Tourism and Hotels Vol. 19, no. 1 (Jun. 2022), pp.20-35.
https://search.emarefa.net/detail/BIM-1393773
American Medical Association (AMA)
al-Manhali, Salma& Said, Hibah& Hilali, Halah Nabil. The role of six sigma implementation in the Egyptian travel and tourism industry: case study Borg el Arab airport in Alexandria, Egypt. Journal of the Faculty of Tourism and Hotels. 2022. Vol. 19, no. 1, pp.20-35.
https://search.emarefa.net/detail/BIM-1393773
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references: p. 33-35
Record ID
BIM-1393773