The contribution of (ATM) system to improve banking services case study : Algerian national bank (B.N.A) Ouargla agency
Other Title(s)
مساهمة أجهزة الصراف الآلي في تحسين الخدمات البنكية : دراسة حالة : البنك الوطني الجزائري، وكالة ورقلة
Joint Authors
Timmar, Izz al-Din
Muhammadi, Izz al-Din
Source
Algerian Business Performance Review
Issue
Vol. 10, Issue 2 (31 Dec. 2021), pp.209-220, 12 p.
Publisher
Publication Date
2021-12-31
Country of Publication
Algeria
No. of Pages
12
Main Subjects
Economics & Business Administration
Topics
Abstract AR
تهدف هذه الورقة إلى البحث في كيفية مساهمة أجهزة الصراف اآللي من أجل تحسين الخدمات المصرفية للبنك الوطني الجزائري (A.N.B (و كالة ورقلة.
استخدمت الدراسة األساليب الكمية لقياس أزمنة كل من وصول الزبائن إلى القاعة المصرفية و أثناء تقديم أوقات الخدمة.
تم تسجيل وصول الزبائن إلى البنك بين الساعة 15.9 ا والساعة ً صباح 30.12 والتي لوحظت على أنها فترة الذروة للبنك.
أظهر تحليل أنظمة صفوف ا لخدمة العمالء.
ً االنتظار أن عدد أجهزة الص ارف اآللي لم يكن مناسب و خلصت النتيجة إلى أن البنك في حاجة إلى جهازي صراف آلي ثان بدالً من جهاز واحد
Abstract EN
This paper investigates how optimization methods improve banks service delivery through reduces customers' average waiting time in obtaining services at Algerian National Bank (B.
N.
A), Ouargla Agency.
The time measurements were based on customers' arrival times to the banking hall and the service times of the customers who arrived at the bank between the hour of 9.
15am and 12.
30 which have been previously observed to be the bank's peak period.
The conclusion was reached that provision for one additional ATM will enable to minimize customer waiting time and improve service rate he analysis of the queuing system shows that the number of ATMs was not adequate for the customer's service.
It observed that they need 2 ATMs instead one at present.
American Psychological Association (APA)
Timmar, Izz al-Din& Muhammadi, Izz al-Din. 2021. The contribution of (ATM) system to improve banking services case study : Algerian national bank (B.N.A) Ouargla agency. Algerian Business Performance Review،Vol. 10, no. 2, pp.209-220.
https://search.emarefa.net/detail/BIM-1403632
Modern Language Association (MLA)
Timmar, Izz al-Din& Muhammadi, Izz al-Din. The contribution of (ATM) system to improve banking services case study : Algerian national bank (B.N.A) Ouargla agency. Algerian Business Performance Review Vol. 10, no. 2 (2021), pp.209-220.
https://search.emarefa.net/detail/BIM-1403632
American Medical Association (AMA)
Timmar, Izz al-Din& Muhammadi, Izz al-Din. The contribution of (ATM) system to improve banking services case study : Algerian national bank (B.N.A) Ouargla agency. Algerian Business Performance Review. 2021. Vol. 10, no. 2, pp.209-220.
https://search.emarefa.net/detail/BIM-1403632
Data Type
Journal Articles
Language
English
Notes
Includes appendices : p. 220
Record ID
BIM-1403632
