Studying the effects of hotels' website quality on customers' e-satisfaction
Joint Authors
Husayn, Mustafa Mahmud Muhammad
Dawood, Abd al-Bari Ahmad Ali
Abd al-Sattar, Samar Abd al-Rahim
Ali, Ahmad Muhammad al-Mahdi
Source
Research Journal of the Faculty of Tourism and Hotels
Issue
Vol. 2022, Issue 11، ج. 4 (30 Jun. 2022), pp.103-160, 58 p.
Publisher
Mansoura University Faculty of Tourism and Hotels
Publication Date
2022-06-30
Country of Publication
Egypt
No. of Pages
58
Main Subjects
Topics
Abstract EN
This study aims to explore the effects of hotels' website quality dimensions on customers' e-satisfaction in hotels.
A quantitative method was used to collect the data.
The questionnaire of the research was directed to the guests of four and five-star hotels in Hurghada, Egypt.
SPSS V.
25 was used to analyze data.
Linear regression analysis was used to test the hypotheses of the study.
The findings of this research revealed that hotels' website informational content (β = 0.760, Sig.
= 0.000), hotels' website design (β = 0.783, Sig.
= 0.000), ease of use (β = 0.758, Sig.
= 0.000), interactivity (β = 0.796, Sig.
= 0.000), marketing image (β = 0.879, Sig.
= 0.000), and online processes (β = 0.740, Sig.
= 0.000) had a significant effect on customers' E-satisfaction.
The implication of these findings for the industry and future research are deliberated as well.
Study contribution is exploring the effect of hotels' website quality on customers' e-satisfaction in Egyptian hotels.
American Psychological Association (APA)
Husayn, Mustafa Mahmud Muhammad& Dawood, Abd al-Bari Ahmad Ali& Ali, Ahmad Muhammad al-Mahdi& Abd al-Sattar, Samar Abd al-Rahim. 2022. Studying the effects of hotels' website quality on customers' e-satisfaction. Research Journal of the Faculty of Tourism and Hotels،Vol. 2022, no. 11، ج. 4, pp.103-160.
https://search.emarefa.net/detail/BIM-1412880
Modern Language Association (MLA)
Ali, Ahmad Muhammad al-Mahdi…[et al.]. Studying the effects of hotels' website quality on customers' e-satisfaction. Research Journal of the Faculty of Tourism and Hotels No. 11, p. 4 (Jun. 2022), pp.103-160.
https://search.emarefa.net/detail/BIM-1412880
American Medical Association (AMA)
Husayn, Mustafa Mahmud Muhammad& Dawood, Abd al-Bari Ahmad Ali& Ali, Ahmad Muhammad al-Mahdi& Abd al-Sattar, Samar Abd al-Rahim. Studying the effects of hotels' website quality on customers' e-satisfaction. Research Journal of the Faculty of Tourism and Hotels. 2022. Vol. 2022, no. 11، ج. 4, pp.103-160.
https://search.emarefa.net/detail/BIM-1412880
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1412880