جودة مهارات العاملين في تطوير أقسام تكنولوجيا المعلومات بالمؤسسة المعلوماتية

Abstract EN

The present study aims to study the quality standards of the skills of the employees of the it departments in the information institutions, and measure them based on the four quality skills standards (jobs, technology, methods, culture) within five levels representing them (incompetent, innovative, advanced, professional, freelance).

thus, determine the degree of correlation with the performance of the information technology institution and the impact of each level that performance and the amount of development.

the study used a set of tools in data collection such as personal interviews, direct observation, statistical methods and various quantitative treatments implemented on the SPSS program.

the level of the (beginner) (5.61), the third level (advanced) impact ratio (12.32), the degree of influence of the fourth level (professional) was (13.23), and the last level (freewheeling) rate of impact (14.48), shows that the total impact of skills the five (incompetent, novice, advanced, professional, freewheeling) in tat see the information institution amounted to (44.77).

the study also came up with a set of recommendations, including: retaining distinguished individuals and holders of higher certificates, which represent the true value of the it organization.