The impact of online learning on post-secondary students in Canada post-Covid-19 : a case study on hospitality and tourism students

Abstract EN

In the early weeks of 2020, COVID-19 was declared as a global pandemic.

This led to a series of life-changing events for most industries as governments worldwide were forced to mandate severe measures aiming to control the spread of the rampant virus.

To most educational institutions, these restrictions triggered off shifting most of their course delivery to online learning.

The purpose of the study is to investigate the impact of shifting course delivery, in post-secondary Hospitality Management education, from in-person learning to online learning, as a result of the COVID-19 pandemic, on students' learning experience.

The study adopted a case-study methodology in a Hospitality post-secondary school in Canada.

The study found that factors such as online learning format, course load, technology, communication, and tuition fees, all influence the overall online learning experience for students.