Workers’ attitudes towards digitization role in improving the services quality in the Algerian institution : the case of postal institution’s workers in Bechar
Joint Authors
Source
Revue Rawafid : des Etudes et Recherche Scientifiques en Sciences Sociales et Humaines
Issue
Vol. 6, Issue 3 (31 Dec. 2022), pp.1274-1287, 14 p.
Publisher
Belhadj Bouchaib University Center -Ain Temouchent
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
14
Main Subjects
Topics
Abstract EN
This study aimed to find out the workers’ attitudes towards the digitization role in improving the services quality in the Algerian institution, the sample was 95 postal institution’s workers in Bechar.
the descriptive analytical approach was chosen as method of research, in addition to questionnaire as a study tool.
to extract results the SPSS program version 20 was used.
the work results were as follow ; firstly, the workers have positive attitudes towards the role of digitization inside the institution.
secondly, there is a close relationship between the application of digitization in the institution and organizational development.
thirdly, there is a relationship between the use of digitization and the effectiveness of functionality.
fourthly, there are no statistical significant differences in the workers attitudes that attributable to gender and age, while we have recorded statistically significant differences for workers whom have work seniority from 5 to 10 years.
American Psychological Association (APA)
Maqbul, Maryam& Dirbal, Amal. 2022. Workers’ attitudes towards digitization role in improving the services quality in the Algerian institution : the case of postal institution’s workers in Bechar. Revue Rawafid : des Etudes et Recherche Scientifiques en Sciences Sociales et Humaines،Vol. 6, no. 3, pp.1274-1287.
https://search.emarefa.net/detail/BIM-1467401
Modern Language Association (MLA)
Maqbul, Maryam& Dirbal, Amal. Workers’ attitudes towards digitization role in improving the services quality in the Algerian institution : the case of postal institution’s workers in Bechar. Revue Rawafid : des Etudes et Recherche Scientifiques en Sciences Sociales et Humaines Vol. 6, no. 3 (Dec. 2022), pp.1274-1287.
https://search.emarefa.net/detail/BIM-1467401
American Medical Association (AMA)
Maqbul, Maryam& Dirbal, Amal. Workers’ attitudes towards digitization role in improving the services quality in the Algerian institution : the case of postal institution’s workers in Bechar. Revue Rawafid : des Etudes et Recherche Scientifiques en Sciences Sociales et Humaines. 2022. Vol. 6, no. 3, pp.1274-1287.
https://search.emarefa.net/detail/BIM-1467401
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 1286-1287
Record ID
BIM-1467401