Workers’ attitudes towards digitization role in improving the services quality in the Algerian institution : the case of postal institution’s workers in Bechar

Abstract EN

This study aimed to find out the workers’ attitudes towards the digitization role in improving the services quality in the Algerian institution, the sample was 95 postal institution’s workers in Bechar.

the descriptive analytical approach was chosen as method of research, in addition to questionnaire as a study tool.

to extract results the SPSS program version 20 was used.

the work results were as follow ; firstly, the workers have positive attitudes towards the role of digitization inside the institution.

secondly, there is a close relationship between the application of digitization in the institution and organizational development.

thirdly, there is a relationship between the use of digitization and the effectiveness of functionality.

fourthly, there are no statistical significant differences in the workers attitudes that attributable to gender and age, while we have recorded statistically significant differences for workers whom have work seniority from 5 to 10 years.