Critical success factors by applying total quality management in construction projects

Abstract EN

The aim of this study was to identify and define critical success factors through the application of total quality management in construction projects, especially large ones in the middle east and north Africa (Mena region), Egypt, and Saudi Arabia as a model.

the basis of the study was a survey, then personal interviews and workshops with contractors, consulting offices, project management offices, and stakeholders, where project managers, managers of technical offices, consulting offices, project management offices, and members of the project team were interviewed, all of whom work on different construction projects in terms of type, size and value with contracts construction with a value ranging from 40 million to 450 million dollars, in Egypt and Saudi Arabia.

personal interviews were completed with project managers, managers, and experienced professionals, with additional interviews as a second opinion.

the study identified a wide list of potential success factors for construction projects, and by using the survey, this list was sent to 220 respondents, 105 surveys were received, and the results were analyzed statistically, and their results were compared through workshops and personal interviews as a second opinion, and accordingly, the most important critical success factors for projects were identified through the application of total quality and outcome analysis and compared to some relevant previous research.

the comparison confirmed many of the conclusions reached in previous research but also raised new aspects of CSFS, which relate to the need to focus on leadership, organizational aspects, and management skills with a project steering committee.

in addition to paying attention to the availability of resources and professional management of cost, quality, time, and risk.

also, the need to pay attention to the professional management of contracts and attention to procedures and operations.

stakeholders, especially customers, are satisfied with achieving their expectations and goals.