Quality of food and beverage service in catering outlets at cairo airport

Abstract EN

This research aims to provide a picture of passenger satisfaction by evaluation the quality of food and beverage, service and sanitation level in food and beverage outlets at Cairo airport.

Its addresses efforts to determine the factors that comprise quality of food and beverage service in airport facilities and operations from the perspective of all airport service customers.

Quality is a difficult construct to quantify however the ability to measure quality is key to assessing whether or not the industry provides the service consumers desire.

Consumers hold the key to business survival and success.

The results of an initial survey of airport directors and consultants have identified the factors that, in their view, most affect the quality of food and beverage service airport operations.

These factors include concerns in terms food price, appearance, texture, flavor, aroma, taste, temperature, personal hygiene, good interior design, size and the shape of the restaurants.

The results in this research showed that the quality of food and beverage is good.

Passengers are satisfied of cleaning level at Cairo airport cafeterias.

However, the results discussed the reasons of increasing the number of passengers who did not eat at cafeterias.

Childrens are very important factor in buying decisions from cafeterias.

Thus, cafeterias need to improve their facilities which attractive Childrens.