Prerequisites of employee empowerment : the case of Jordanian mobile phone companies

Abstract EN

Data from 191 service employees in Jordanian mobile companies have shown a positive and significant association among four empowerment prerequisites or antecedents (including trust, incentives, communication and flow of information, and knowledge and skill) and empowerment of mobile companies' sales representatives.

The results in this study suggest that the independent variables, trust, incentives, communication and flow of information, and knowledge and skill have a direct and strong impact on the dependent variable; employee empowerment.

As such, the empowerment prerequisites in this study accounted for the significant variation in the level of empowerment among service employees in the mobile industry.

Implications for future research and for managerial practices are also discussed.

Keywords: Trust, Incentives, Communication and flow of information, Knowledge and Skill, Empowerment, Mobile Companies, Services, Jordan.