Human-computer interaction cycle : a study of user requirements towards enhancing systems (websites) customization in governmental ministries in Jordan
Dissertant
al-Lahham, Muhammad Ismail Abd al-Rasul
Thesis advisor
Utaybi, Ghassan
al-Shaykh, Asim A. R.
University
Arab Academy for Financial and Banking Sciences
Faculty
The Faculty of Information Systems and Technology
Department
Computer information systems
University Country
Jordan
Degree
Ph.D.
Degree Date
2005
English Abstract
Since its inception, the World Wide Web has grown.
While advances have been made in the general area of web usability, little effort has been paid to developing theories of Customer Web Interaction (CWI).
Accordingly, a framework is proposed to test customer satisfaction to develop better interaction, which merges research on CWI and web site development method (WSDM). In general, the proposed framework investigates the deferent phases of WSDM and tries to measure how much of every phase is taking inconsideration and trying to measure customer satisfaction in every phase.
All will be conducted in the following stages: Stage 1: A collection of websites will be chosen and divided into 3 main categories : 1- High traffic website.
2- Medium traffic website.
3- Low traffic website. Stage 2: Several checked points will be investigated in order to measure how much of every phase of the WSDM is utilized in every one of the selected website (the checked pointed will be filled by an expert web developers).
Stage 3 : A survey to measure customer satisfaction and CWI. Final Stage: a comparison study between findings in stage2 and stage3 to give the final findings in order to match WSDM and CWI for improved website designed.
Main Subjects
Information Technology and Computer Science
No. of Pages
195
Table of Contents
Table of contents.
Abstract.
Chapter One : introduction.
Chapter Two : human computer interaction.
Chapter Three : building a website.
Chapter Four : the previous studies.
Chapter Five : jordan's information policy.
Chapter Six : statistical analysis.
Chapter Seven : conclusions and recommendations.
References.
American Psychological Association (APA)
al-Lahham, Muhammad Ismail Abd al-Rasul. (2005). Human-computer interaction cycle : a study of user requirements towards enhancing systems (websites) customization in governmental ministries in Jordan. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-304751
Modern Language Association (MLA)
al-Lahham, Muhammad Ismail Abd al-Rasul. Human-computer interaction cycle : a study of user requirements towards enhancing systems (websites) customization in governmental ministries in Jordan. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2005).
https://search.emarefa.net/detail/BIM-304751
American Medical Association (AMA)
al-Lahham, Muhammad Ismail Abd al-Rasul. (2005). Human-computer interaction cycle : a study of user requirements towards enhancing systems (websites) customization in governmental ministries in Jordan. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-304751
Language
English
Data Type
Arab Theses
Record ID
BIM-304751
