Critical success factors of enterprise resource planning system implementation : a case study in the greater Amman municipality
Dissertant
al-Malahimh, Hibah Muslih Dayf Allah
Thesis advisor
Comitee Members
al-Zubi, Hasan Abd Allah
al-Sarayirah, Bashshar
al-Lahham, Muhammad Ismail Abd al-Rasul
University
Arab Academy for Financial and Banking Sciences
Faculty
The Faculty of Information Systems and Technology
Department
Department of Management Information Systems
University Country
Jordan
Degree
Ph.D.
Degree Date
2012
English Abstract
This dissertation aims to recognize Critical Success Factors (CSFs) of Enterprise Resource Planning (ERP) System Implementation in Greater Amman Municipality which is a public Service organization.
There are many studies involves discovering the CSFs of ERP System in Industrial, Commercial and Services organizations and private sector.
The researcher did not find any study concerning the implementation of Enterprise Resource Planning System (ERP) to public service organizations in Jordan.
The research population consist all the employees in the Greater Amman Municipality (GAM) in the main branch, around 2000 employees.
The researcher distributed (600) questionnaires to the staff which they working in the building of the main branch of GAM randomly.
The valid questionnaire for analysis were (400) questionnaire.
The researcher asked academics to judge the accuracy, the content, and appropriateness of the items.
The questionnaires are analyzed using the (SPSS12).
The results show that there is a significant impact of Organizational Factors, Human Factors, and Technological Factors on ERP System Implementation.
And the Organizational and Technological Factors are available, but the Human Factors in not readiness.
The researcher recommends that resolving the problems, which are discovered in Pre-Implementation stage, will help to success other stages of the ERP System Implementation.
Main Subjects
Topics
No. of Pages
121
Table of Contents
Table of contents.
Abstract.
Chapter One : introduction.
Chapter Two : literature reviews and related works.
Chapter Three : research model and methodology.
Chapter Four : the research results and analysis.
Chapter Five : the conclusions and recommendations.
References.
American Psychological Association (APA)
al-Malahimh, Hibah Muslih Dayf Allah. (2012). Critical success factors of enterprise resource planning system implementation : a case study in the greater Amman municipality. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306629
Modern Language Association (MLA)
al-Malahimh, Hibah Muslih Dayf Allah. Critical success factors of enterprise resource planning system implementation : a case study in the greater Amman municipality. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2012).
https://search.emarefa.net/detail/BIM-306629
American Medical Association (AMA)
al-Malahimh, Hibah Muslih Dayf Allah. (2012). Critical success factors of enterprise resource planning system implementation : a case study in the greater Amman municipality. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306629
Language
English
Data Type
Arab Theses
Record ID
BIM-306629
