دليل لتحويل شكاوى العملاء إلى فرص لتحسين خدمة و رضا الزبائن في قطاع الخدمات
Origional Title
A manual for turning customer complaints into opportunities to improve customer service and satisfaction in the service industry.
Original URL
http://search.proquest.com/docview/304364004
Dissertant
Thesis advisor
Study Problem
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Study Methodology
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Study Results
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Degree Date
2008
University
California State University, Dominguez Hills
Faculty
College of Extended and International Education
Department
Quality Assurance
University Country
United States
Degree
Master
Data Type
International Theses
Language
Arabic
Main Subjects
Topics
Subject Keywords
- رضا الزبون
- شكاوى الزبائن
- ضمان الجودة
- عملية إدارة الجودة الشاملة
- قطاع الخدمات
Record ID
BIM-343547
