دراسة ظاهراتية (فنومونولوجيكالية)‎ لتصورات الموظفين و الزبائن لخدمة الزبائن الجيدة

Origional Title

Customer service : a phenomenological study of employee andcustomer perceptions of good customer service.

Original URL

http://search.proquest.com/docview/762754138

Dissertant

هيلتون، كارولين

Thesis advisor

أحمد، بيتي

Study Problem

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Study Methodology

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Study Results

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Degree Date

2010

University

University of Phoenix

Faculty

School of Business

Department

Management

University Country

United States

Degree

Ph.D.

Data Type

International Theses

Language

Arabic

Main Subjects

Business Administration

Topics

• Job satisfaction
• Employees
• Reviews
• Customer services
• Consumer satisfaction

Subject Keywords

• خدمة الزبائن
• رضا الزبائن
• رضا الموظفين
• فنومونولوجي (ظاهراتي)

Record ID

BIM-344782