Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector
Joint Authors
Akbari, Mahsa
Fallah Tafti, Saeed
Shaverdi, Meysam
Source
Issue
Vol. 2011, Issue 2011 (31 Dec. 2011), pp.1-12, 12 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2011-07-26
Country of Publication
Egypt
No. of Pages
12
Main Subjects
Information Technology and Computer Science
Abstract EN
The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks.
Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation.
Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance.
The results indicate that a customer “C” has the most significant BSC perspectives and the customer satisfaction “C1” is the most major index in banking sector.
This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool.
American Psychological Association (APA)
Shaverdi, Meysam& Akbari, Mahsa& Fallah Tafti, Saeed. 2011. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems،Vol. 2011, no. 2011, pp.1-12.
https://search.emarefa.net/detail/BIM-449643
Modern Language Association (MLA)
Shaverdi, Meysam…[et al.]. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems No. 2011 (2011), pp.1-12.
https://search.emarefa.net/detail/BIM-449643
American Medical Association (AMA)
Shaverdi, Meysam& Akbari, Mahsa& Fallah Tafti, Saeed. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems. 2011. Vol. 2011, no. 2011, pp.1-12.
https://search.emarefa.net/detail/BIM-449643
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-449643