Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector

Joint Authors

Akbari, Mahsa
Fallah Tafti, Saeed
Shaverdi, Meysam

Source

Advances in Fuzzy Systems

Issue

Vol. 2011, Issue 2011 (31 Dec. 2011), pp.1-12, 12 p.

Publisher

Hindawi Publishing Corporation

Publication Date

2011-07-26

Country of Publication

Egypt

No. of Pages

12

Main Subjects

Information Technology and Computer Science

Abstract EN

The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks.

Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation.

Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance.

The results indicate that a customer “C” has the most significant BSC perspectives and the customer satisfaction “C1” is the most major index in banking sector.

This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool.

American Psychological Association (APA)

Shaverdi, Meysam& Akbari, Mahsa& Fallah Tafti, Saeed. 2011. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems،Vol. 2011, no. 2011, pp.1-12.
https://search.emarefa.net/detail/BIM-449643

Modern Language Association (MLA)

Shaverdi, Meysam…[et al.]. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems No. 2011 (2011), pp.1-12.
https://search.emarefa.net/detail/BIM-449643

American Medical Association (AMA)

Shaverdi, Meysam& Akbari, Mahsa& Fallah Tafti, Saeed. Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector. Advances in Fuzzy Systems. 2011. Vol. 2011, no. 2011, pp.1-12.
https://search.emarefa.net/detail/BIM-449643

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references

Record ID

BIM-449643