ZeGo : Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
Joint Authors
de Vito, Marco
Bargas-Avila, Javier A.
Opwis, Klaus
Orsini, Sébastien
Source
Advances in Human-Computer Interaction
Issue
Vol. 2010, Issue 2010 (31 Dec. 2010), pp.1-10, 10 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2011-01-05
Country of Publication
Egypt
No. of Pages
10
Main Subjects
Abstract EN
In recent years, electronic services delivered via the World Wide Web have become increasingly important to governments.
Substantial investments have been made to provide crucial services and information to citizens, businesses, and governmental institutions.
This paper presents the development of a short questionnaire to measure user satisfaction with e-Governmental portals.
After two validations of the instrument with federal e-Governmental portals in Switzerland, a final set of 15 items remained that were tested with 2498 participants.
The final version showed high internal consistency (Cronbach's α) of .91, good item difficulties (.51 to .82), and discriminatory power coefficients (.49 to .81), as well as a moderate average homogeneity of .47.
The survey was translated into five languages.
American Psychological Association (APA)
Bargas-Avila, Javier A.& Orsini, Sébastien& de Vito, Marco& Opwis, Klaus. 2011. ZeGo : Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals. Advances in Human-Computer Interaction،Vol. 2010, no. 2010, pp.1-10.
https://search.emarefa.net/detail/BIM-475552
Modern Language Association (MLA)
Bargas-Avila, Javier A.…[et al.]. ZeGo : Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals. Advances in Human-Computer Interaction No. 2010 (2010), pp.1-10.
https://search.emarefa.net/detail/BIM-475552
American Medical Association (AMA)
Bargas-Avila, Javier A.& Orsini, Sébastien& de Vito, Marco& Opwis, Klaus. ZeGo : Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals. Advances in Human-Computer Interaction. 2011. Vol. 2010, no. 2010, pp.1-10.
https://search.emarefa.net/detail/BIM-475552
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-475552